New Operator Taking Over EV Charging Points in the Borough
Payments at some lampposts will switch to Char.gy from ubitricity
Char.gy will eventually operate over half of the 1000+ lamppost chargepoints in the borough
July 5, 2024
Owners of electric vehicles (EVs) in the borough of Wandsworth are being warned of changes to the operation of lamppost charging.
From 8 July some lampposts will be taken over by char.gy Ltd which has been appointed by the council as the new operator for some of the chargepoints across the borough. This will mean a new app will have to be used for payment.
Existing provider ubitricity will continue to operate the 525 chargepoints it installed over 2023/24, while the remaining 613 chargers will transfer to char.gy in three phases.
The technology of these charge points is open-access and designed to be transferable between operators.
After a procurement process last year, char.gy was appointed to take over the management and maintenance of lamppost charging sites installed in 2019 and 2020.
The phased transition will begin with 220 charging points moving over to char.gy. Phase two will take place in March 2025 and the final phase in November 2025.
char.gy operatives will attend each of the 220 chargers to replace the payment QR code and signage and ensure all systems are operational.
The charge points themselves will not change and there will be no changes to the charging process other than payments now being made to char.gy instead of ubitricity.
Additionally, there will be a new price at these sites, which will be 39p per kWh.
How to find support:
- Search for the answer on their online help centre
- if you have any immediate issues whilst at a charge point please call char.gy's 24/7 support line on 0800 086 9606
- if you have any issues with your account or any general queries, please email char.gy on support@char.gy or call 0800 086 9606 between 9am-5.30pm Monday to Friday.
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