|Local mail service delivering improved performance|
Bright spot in disastrous national numbers for the Royal Mail
Having suffered from one of the worst delivery services in the country, there was good news for local residents this week. New figures from the Royal Mail show a marked improvement in the percentage of first class mail being delivered on time to the local area.
The figures which are for the three months to June 30th 2004 were all the more remarkable given the general deterioration in the overall performance of the Royal Mail. These results show that Royal Mail failed to achieve minimum performance levels for all 15 licence targets.
The SW region of London, which had effectively been the worst in the country according to the last set of figures, saw a 5.1% improvement to 87.2% of first class letters being delivered on time. The W post code area saw a 2.5% improvement to 87.1%
A spokesperson for the Royal Mail said that there has been further improvement in July; in the SW area it rose 3.8% to 91% and in the W area the rate rose 3.4% to 90.5%. The most recently published quarterly figures reflect a time at which major changes to working practises were being introduced.
Both areas are still below the national average but they have moved out of the table of the bottom 20 worst performing areas in the country, in which they had been a fixture since the figures have been collected.
Lib. Dem. Councillor Gary Malcolm said: “Residents in Acton and Chiswick have really suffered over the past year with missed and late deliveries. It is also a scandal that the Royal Mail Chief Executive, Adam Crozier, has collected bonuses on top of his already large £500,000 salary.”
September 1, 2004