post-code areas worst in the country
West and South West London bottom of the league again
Royal Mailís performance figures published today for the first half of 2003/04 show it is still failing to meet seven out of 15 minimum performance targets. Performances for the second six months will be affected by official and unofficial industrial action.
Once again London post-codes figure prominently in the bottom 20 areas for delivering first class mail by the next working day. The SW area once again was the worst in the country and the W area saw a further deterioration in performance.
Royal Mail is still failing targets including First Class Postage Paid Impression (PPI) and First Class Response Services, for which the industry regulator Postcomm fined the company £7.5 million for its failure in performance last year.
on the results. Peter Carr Chairman of Postwatch, said: "It is good
news that 1st and 2nd class mail, the standard retail parcel and special
delivery are all achieving above the minimum performance levels expected.
Royal Mail is, however, still struggling to meet all its minimum performance
targets across its product range. Efforts to do so for the year will,
of course, have been badly affected by the recent strike action. It looks
like customers will have to wait, yet again, to experience the service
levels that they expect and which Royal Mail are obliged to deliver"
December 5, 2003