|Lib Dems Launch Customer Charter|
To ensure residents get a better service from Ealing Council
Liberal Democrats have launched the idea of a Customer Charter to ensure residents get a better service from Ealing Council.
Councillors Andrew Steed and Gary Malcolm say they have heard complaints from residents that they contact the Council and they do not get a reply to their email or phone calls.
Councillor Harvey Rose, who deals with a lot of local planning matters, complains that people get no feed back when they report planning infringements.
Councillor Gary Malcolm said, “I deal with a lot of residents who are annoyed when they are wrongly given parking tickets. Residents should be treated like humans and not as a problem.”
Some of the details relating to the charter are as follows:
April 13, 2010