Hounslow Outsources Parking From Monday

Partners with Ealing and Brent Councils to let Serco run service

Hounslow Council enters a new era in its parking service on Monday (August 5) when it merges its parking service partnership with Ealing and Brent councils.

The decision to outsource services was taken last year and the Council said then that jointly managing parking with one contractor would save Hounslow over £600,000 a year.

The new service across the three boroughs will be run by Serco for the next five years, based in Park Royal.

The new contract will introduce 'virtual' parking permits for controlled parking zones, meaning motorists will no longer have to display paper permits on their windscreens.

Hounslow says it will mean the introduction of better customer service and new technology for Hounslow residents.

New IT and the pooling of back-office staff will also generate efficiencies and provide a better quality of service said the Council.

Brent Council outsourced its parking in the 1990s and Ealing Council had partly done so.

A number of changes come into operation on Monday August 5 for people living in Hounslow borough.  These are: (1)Parking Permit Applications:

Parking permit applications can be made either by emailing completed application forms and attaching relevant documents to Hounslow.permits@serco.com or by post to:

London Borough of Hounslow (Parking Permits), Unit 20, Whitby Avenue, Park Royal, London, NW10 7SF

 (2)PCN Challenges:

Challenges will be via email to hounslow.challenges@serco.com or sent to London Borough of Hounslow Parking Services PO Box 211 Sheffield S98 1NG.

 (3)Vehicle Car Pound:

The car pound will be located at Whitby Avenue Vehicle Pound, Unit 20 Whitby Avenue Park Royal London NW10 7SF. Opening times are 8am to 8pm daily.

(4) PCN Payments:

PCN payments can be made via 0333 800 0107 or going to https://hounslow.paypcn.com 

August 2, 2013