Town hall calls diverted to Rochdale

Outsourcing customer services will save £150,000

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People who call Hammersmith and Fulham Town Hall may now find themselves speaking to a call centre operative in Rochdale thanks to a new cost-cutting initiative by the local authority.

Outsourcing customer service teams from the council to a call centre in Rochdale is expected to save £150,000 a year

- and the council claims this will allow it to improve its service to residents.

Councillor Paul Bristow, Hammersmith and Fulham Council's Cabinet Member for Residents’ Services, said: “Residents expect us to deliver top quality value for money services and the reality is that contact centres can be run from any location.

"By moving to a larger contact centre in Rochdale we will gain some significant economic and technical advantages. This will improve the quality of our service to residents through our ability to deal more efficiently with peaks in demand, as well as saving taxpayers £150,000 a year in operating costs.”  

October 2, 2008